Refund Policy

Universal Solution is committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds for our assistance services may be requested and processed.

1. Refund Timeframe

Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and the delivery status of our services. The specific refund window applicable to your situation will be determined based on the following factors:

• 7-Day Window: Applies to assistance services that have been substantially delivered or completed
• 15-Day Window: Applies to assistance services that are still in progress or have not been fully delivered
• Service Type: Different assistance types may have different eligibility windows based on complexity

2. Refund Eligibility

• Before Assistance Delivery: If you request a refund before our assistance services have been delivered or provided, you may be eligible for a full refund of fees paid to Universal Solution.
• After Partial Delivery: If assistance has been partially provided, refunds may be prorated based on the services already delivered.
• After Complete Delivery: Once our assistance services have been fully delivered and completed, fees are generally non-refundable. However, exceptions may be made in cases of documented service issues directly attributable to Universal Solution.
• Provider Services: Refunds apply only to Universal Solution assistance fees. Any charges from service providers are subject to the provider's own refund policies and must be addressed directly with them.
• Non-Refundable Items: Administrative fees, processing costs, and completed consultation services are non-refundable.

3. Refund Request Process

• Submit a Request: Contact our customer service team within the applicable refund window (7 to 15 days) to initiate a refund request. Call (888) 651-7421 to speak with our team.
• Provide Information: You may be required to provide documentation or information regarding your service request and the reason for the refund request.
• Review Process: Our team will review your request based on the eligibility criteria and delivery status of assistance services.
• Refund Timelines: Approved refunds will be processed within 7-14 business days, depending on your payment method and financial institution.
• Notification: You will be notified of the refund decision via email or phone.

4. What This Policy Does NOT Cover

This Refund Policy applies only to Universal Solution assistance fees. It does NOT cover:

• Charges billed by internet, cable, or streaming service providers
• Provider installation fees or equipment charges
• Provider service fees or monthly subscription costs
• Provider early termination fees or penalties

For refunds related to provider services, you must contact the provider directly. Universal Solution has no control over provider refund policies or decisions.

5. Exceptions and Special Cases

Exceptions to this refund policy may be made on a case-by-case basis at the discretion of Universal Solution management. Factors considered include documented service failures, misrepresentation, or extraordinary circumstances.

6. Contact for Refund Requests

To request a refund or for questions about this policy, please contact:

Phone: (888) 651-7421

Timeframe: Within 7 to 15 days of service purchase